Digital Agency Owner

Her team excels in branding, content creation, and SEO, delivering high-quality digital solutions that help her clients succeed online.

However, clients frequently reach out with technical issues such as plugin updates, security concerns, or performance problems, which strain her team’s time and resources. This lack of ongoing support not only affects client satisfaction but also limits Sophia’s ability to retain clients and generate recurring revenue.

She knows adding maintenance services would benefit her clients and enhance her agency’s reputation, but managing these tasks in-house isn’t feasible.

Challenges:

• Client Expectations: Struggles to provide consistent, reliable support for client websites after the initial project handover.
• Time and Resource Constraints: Managing updates, security, and troubleshooting for multiple client sites is time-consuming and detracts from her team’s core strengths.
• Revenue Opportunities: Wants to enhance her service offerings to retain clients and create new streams of recurring revenue.

Needs:

• White-label Maintenance: A professional WordPress hosting & support service that can be branded as part of her agency’s offerings.
• Expert Assistance: Reliable technical support to ensure client websites remain secure, fast, and operational.
• Performance Insights: Detailed reports to share with clients, showcasing the value of ongoing maintenance.

How the All-inclusive Support Plan Helps:

By partnering with a white-label WordPress support team, Sophia can seamlessly add ongoing maintenance services to her agency’s portfolio. This partnership allows her to upsell under her own brand, providing a consistent and professional experience for her clients.

With technical tasks like updates, backups, and security monitoring handled by experts, Sophia’s agency can focus on delivering creative and strategic solutions.

Ultimately, this partnership helps Sophia generate recurring revenue, enhance her agency’s reputation, and maintain strong relationships with her clients — all while freeing up her team to focus on their strengths.